Abstract
Organizations need to announce activities (e. g meetings), run polls, give information, gather feedback about their business and make advertisements. With the improvements in IVR technology, fixed & mobile phones create a great opportunity to meet those needs. Mass-IVR System was designed with those facts and necessities as motive and it provides the ability to call millions of telecom subscribers, let them listen a designated voice message and collect their feedbacks in the form of Dual Tone Multi-Frequency (DTMF) codes. In this paper tools and techniques for call management in high performance outbound interactive voice response management system is explained.
Keywords
Interactive voice response
Computer science
Telecommunications
Call management
Tone (literature)
Call control
Voice communication
Multimedia
Computer network
Subject Areas
Mobile Agent-Based Network Management
·Computer Networks and Communications ·Physical Sciences