Abstract
This study examines the impact of information and communication technologies (ICTs) on efficiency in the Turkish retail trade sector using firm-level data. We employ a stochastic frontier model to analyse the effect of ICT labour and traditional non-ICT labour on productivity. Results indicate that Turkish retail firms operate with constant returns to scale and a labour-intensive technology. ICT labour has a positive effect on the technical efficiency of retailer firms, with a contribution comparable to that of non-ICT labour. Empirical results also suggest that, compared to large firms, small and medium-sized firms exhibit slightly higher technical efficiency.
Keywords
Turkish
Frontier
Information and Communications Technology
Stochastic frontier analysis
Business
Economics
Microeconomics
Computer science
Production (economics)
Subject Areas
ICT Impact and Policies
·Media Technology ·Physical Sciences
Firm Innovation and Growth
·Economics and Econometrics ·Social Sciences
OpenAlex SDG Match
SDGs auto-classified by OpenAlex (score ≥ 0.4 shown).
Decent work and economic growth 73%