Journal Article

·1996 OPEN ACCESS

Quality Function Deployment Approach to Satisfying Customers Demands and an Implementation at Shoes Company

Hayri Baraçlı YTU , Bahadır Gülsün YTU , Ali Fuat Güneri YTU

Mathematical and Computational Applications

Abstract

In our developing world, to produce high quality product and deliver these products to the customers are carried on. From this point of view, producing quality products is very important for the continuity of business companies. In manufacturing systems, considering customer demands means broadening marketshore. Customer demands are valid from designing product to the services. If the business enterprise completes these processes it will be called successful. To reflect the customer demands to the product, we use a technique called Quality Function Deployment. In this study, some basic definitions of the Quality Function Deployment are given and initial data for the implementation will be expressed.

Keywords

Quality function deployment Software deployment Quality (philosophy) Function (biology) Process management Product (mathematics) Voice of the customer House of Quality Customer needs Business Point (geometry) Computer science New product development Marketing Customer retention Manufacturing engineering Service quality Service (business) Engineering Software engineering

Subject Areas

Quality Function Deployment in Product Design ·Management of Technology and Innovation ·Social Sciences
Quality and Supply Management ·Management Information Systems ·Social Sciences

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