Repository Article

·2013 OPEN ACCESS

Shipping Performance Assessment and the Role of Key Performance Indicators (KPIs): 'Quality Function Deployment' for Transforming Shipowner's Expectation

Okan Duru , Emrah Bulut YTU , Sheng Huang , S. Yoshida

SSRN Electronic Journal

No open-access abstract is available for this article. Use the DOI link on the right to read the full text.

Keywords

Performance indicator Software deployment Quality function deployment Function (biology) Key (lock) Process management Business Quality (philosophy) Computer science Marketing Computer security New product development

Subject Areas

Maritime Ports and Logistics ·Industrial and Manufacturing Engineering ·Physical Sciences
Multi-Criteria Decision Making ·Management Science and Operations Research ·Social Sciences
Outsourcing and Supply Chain Management ·Management Information Systems ·Social Sciences

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