The effect of psychological capital and emotions on emotional labour: A study on hotel employees

Abstract

The primary purpose of this research is an investigation of the influence of psychological capital and emotions on emotional labour. Importance of this research is to conduct the literature and drawing attention effects of psychological capital on the relevance among the emotions and emotional labour to catch the attention of administrators. In this study, the impact of psychological capital and emotions on emotional labour is researched with employees working in the hospitality sector, which includes intense emotional labour. In this study, a questionnaire which is one of the quantitative decision techniques is used to collect necessary data. The consequence of the research demonstrates that psychological capital and emotions have an impact on emotional labour. In addition to that, hope which is one of dimensions of psychological capital and positive emotions affect emotional labour.
 Keywords: Psychological capital, emotions, emotional labour.