Türk Bankacılık Sektöründe Psikolojik Taciz (Mobbing) Üzerine Bir Araştırma (A Research Upon Psychological Harassment (Mobbing) in Turkish Banking Sector)

Abstract

Turkish Abstract: Kuresellesmenin yarattigi zorlu rekabet ortami, is hayatinda onemli degisimlere neden olmaktadir. Bu baglamda, is hayatinda calisanlarin karsi karsiya kaldiklari sorunlar da degismektedir. Calisanlar bircok sorunla karsi karsiya kalmakla birlikte, bunlarin en onemlilerinden birisi psikolojik tacizdir. Bu calisma, Turk bankacilik sektorunde onemli bir sorun haline gelen psikolojik tacizin arastirilmasi amacini tasimaktadir. Bu amacla 213 katilimci ile anket calismasi yapilmistir. Analiz sonucunda katilimcilarin %90,61’inin son 1 yil icinde psikolojik tacize maruz kaldiklari belirlenmistir. Ayrica %97,50 oraninda kisilerin benlikleri ve %66,88 oraninda ulkedeki issizlik psikolojik tacize neden olmaktadir. Katilimcilarin %50’sinin psikolojik taciz sonucunda sikâyet etmeden calismaya devam ettikleri ve bankanin psikolojik tacize karsi tutumunun psikolojik tacizle mucadelede en onemli faktor oldugu belirlenmistir. Calismanin en carpici bulgusu ise psikolojik tacizle mucadelede rol almasi beklenen ic denetim ve ic kontrol bolumlerinde dahi psikolojik taciz yasanmasidir. Calisma sonucunda, bankalarda psikolojik tacizin onlenebilmesi icin psikolojik taciz vakalarinin yonetim kurulu bunyesinde olusturulacak etik komiteler tarafindan ele alinmasi onerilmistir. Calismada belirtilen hususlar psikolojik tacizin onlenmesi konusunda bankalara yol gosterici olacaktir. English Abstract: The challenging competitive environment created by globalization causes significant transformation in business life. In this context, the problems, which employees have been facing, also have been changing. Although employees have been facing a variety of problems, one of the most important of them is mobbing. This study is prepared to research mobbing in Turkish banking sector which becomes an important issue. In order for this aim, a survey has been conducted on a sample of 213 participants. As a result of analysis, it is determined that 90.61% of participants were exposure from mobbing in the last one year. In addition, person’s ego (97.50%) and unemployment in the country (66.88%) result in mobbing. Also, it is defined that 50% of participants continued to work without complaint and attitude of banks to mobbing is the most important factor in struggling with mobbing. It is the most shocking finding in the study that mobbing was seen in internal control and internal audit department which is expected to take place in struggling with mobbing. At the end of the study, dealing with mobbing cases by ethic committees to be established in the board of directors is recommended in order to prevent mobbing cases in banks. Issues stated in the study will guide to banks in preventing mobbing.